Middle Market Portal
 

• Curr. Acc. balances and statements (Ch$and US$)and credit lines
• Electronic funds transfers
• Payroll payments and receipts
• Collections
• Credit background
• Credit simulation
• On-line news
• Economic indicators
• Information on assets for sale
• Supplier payments
• Recipient payment inquiries
 

During 2000, the Bank obtained very favorable results in the middle market, exceeding the profitability goals proposed for the period and significantly improving efficiency indicators and product and services sales volumes, with growth rates that in some cases largely exceeded the plans established.

These results were made possible by an appropriate business strategy based on differentiated catering to customers according to their profitability potential and a wide product and service offer tailored to each segment’s different needs– including leasing, factoring, and insurance –enabling integral service to middle market customers, providing them ready access to the whole range of products offered by Banco de Chile and subsidiaries.

Once again this year, sales and services through electronic channels such as Banconexión and Bank Payments (compensations, employee benefits, and suppliers) underwent strong increase with respect to the previous year, benefiting customers through improved quality of service and contributing to the target of migrating to lower mean cost transactions.

Other services showing important growth indexes were installment loans, deposits, and credit cards, with considerable growth in electronic channel utilization rate being recorded as well. Finally, an interesting indicator –product cross-selling rate–grew at an average 5.3 products by customer, demonstrating fulfillment of the strategic objective concerning higher customer fidelity.

During September, the Bank launched the Middle Market Portal on the Internet. This latest version, called Banconexión-Internet, exceeded all predicted expectations, with a 20% increase in only three months in terms of customers connected to the Bank through the Internet.
Transactions throught the Internet
(in thousands)
  On another front, although the small and medium-size company sector is still strongly affected by adverse economic conditions, the Bank has continued to provide them decided support to their financing needs through medium and long term credits, including the whole range of Corfo credits as well as the Guarantee Fund for Small Businesses (Fogape). Furthermore, an agreement signed with the Catholic University of Chile has enabled provision of training through the Internet on subjects aimed at improving
companies’ management and results.