Corporate Portal
•Curr. Acc. (Ch$and US$)and credit lines
• New York – Miami Curr. Acc.
• Funds transfers
• Employee benefits
• Collections
• Receipts
• Investments
• Credit transactions
• Foreign trade
• Simulators

The Corporate Market achieved important goals in 2000, developing business that enabled the Bank to maintain very satisfactory profitability in this segment.

Business strategy remained oriented to consolidation of the commercial relationships with current customers; specialized,differentiated service to this segment’s needs; optimization of service standards; and application of a policy based on efficiency through offering the most profitable state-of-the-art products.

Accordingly, coverage during the period of customers using electronic collection and payment services –suppliers, compensations, pensions –was extended as well as were international payment and collection systems through the Bank’s foreign branches by means of the Interbank system. Likewise, a Call Center for massive standardized inquiries was implemented and has enabled provision of timely and reliable responses to customers and suppliers, thus increasing commercial effectiveness in providing service to this market.

Strengthening Banco de Chile’s leadership and position in an increasingly sophisticated and competitive market, this year’s incorporation of new products and services to the wide range offered by the Bank was furthered, and the remote service model consolidation process through the Internet was reinforced. Remarkable in this sphere during the period was the launching of a new Corporate Portal on the Internet, whose advantages in terms of timeliness, quality of service, and cost are significant and benefit an electronic market that currently includes more than 800 companies.

In order to continue providing top quality services, new functionalities were also developed during the year on Business and Operations Platforms, incorporating new on-line facilities and an enhanced communications infrastructure. Additionally, sustained product and services sales management was maintained and post-sale was strengthened through specialized counseling so as to implement the solutions offered by the Bank to its corporate customers.

By the end of the year, the most remarkable growth was seen in the new Multibank Automated Account Payment service, supplier payments, and the use of electronic means to cater customers, which generated more than 9 million transactions during the period.

Lastly, the Specialized Credit Area performed successful risky loan recovery activity, with the recovery of overdue leasing contracts for close to Ch$5 billion being particularly outstanding.